Official Statement regarding "Call-out" charges & "Cancellation" fees. "Do you have a 'call-out' charge?" is a sensible, and not unreasonable, question to ask. In an attempt to be as fair as possible, and to avoid increasing our running costs (making our charges to other customers higher), Cullercoats Aerial Services DO have a "call-out" charge. £75.00 BUT in many cases a "call-out" charge is NOT made and in all other cases a substantial discount is given (provided the charge is paid within 14 days). Cullercoats Aerials used to automatically give free estimates, but because many people abused this service and on some days we were making more estimates than actually doing jobs. We now make only ONE free call-out per day and there is usually a 14 day waiting list. All other estimates are charged at £75 if estimate is not accepted within 28 days. Our "call-out" charge is not added to the normal charges for work and materials; however, we do reserve the right to charge for time booked or for any loss of income due to loss of work - resulting, directly (or indirectly) from a customer failing to keep an appointment or failing to allow the booked work to be carried out. Cullercoats Aerial Services DO have a cancellation fee, which will be charged if an appointment cannot be kept - due to the cancellation (at any time) of any booking, by a customer, or failure to keep an appointment and subsequent cancellation by a customer. Cullercoats Aerial Services, however, reserve the right to waive charges - only at their discretion and provided no invoice for said charges has been issued. Cullercoats Aerial Services do our best to be as fair as possible - remembering that running costs must be covered and staff must be paid.   To return to main page... CLICK HERE